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Notes on brand, web and systems

Practical writing on branding, WordPress, pricing and the systems behind a business — no filler, no listicles.

When a one-page site is genuinely enough

Sometimes the right answer is one page and a phone number. Here is how to tell, and what it costs you in search.

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Do you actually need a cookie banner?

Many sites show one they do not need, and many show one that is not lawful. How to tell which you are.

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Mobile-first is not a slogan, it is where your traffic is

Over half of visits, most of the frustration, and the version most sites are designed second. What to check.

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Website accessibility: what you must do, and what it costs

The European Accessibility Act is now in force. What it means for an ordinary business site, in practical terms.

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What actually makes a homepage work

A visitor gives you a few seconds to answer three questions. Most homepages answer none of them.

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How long a website actually takes to build

Six weeks is the usual promise. Here is where the time really goes, and the one thing that causes almost every delay.

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The payment methods German and Canadian buyers expect

Card-only checkout is normal in North America and costs you sales in Germany. What to offer in each market.

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Writing product descriptions that sell and still rank

Manufacturer copy is duplicate content and reads like a spec sheet. A structure that fixes both problems.

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Migrating from Shopify to WooCommerce: what actually has to move

Products are the easy part. Customers, orders, URLs and payment history are where migrations go wrong.

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Shipping and returns that do not eat your margin

Free shipping is a pricing decision, not a marketing one. How to work out what you can actually afford.

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Adding subscriptions to a small shop without creating a support nightmare

Recurring revenue is the best thing that can happen to a small business, and the fastest way to break your checkout.

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EU VAT for small online sellers, in plain language

Thresholds, OSS, reverse charge and digital goods — the shape of the rules, and where to get the part that binds you.

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